24 hOUr expert advice from VETERINARY Poison Specialists


 We save 7 out of 10 customers and their pets a trip to the vet.

Please note that THERE IS A £30 FEE for our advice WHICH IS REFUNDABLE IF YOUR VET CALLS US ABOUT THE SAME CASE. in most cases we can save you and your pet a trip to the vet. Please have your credit card ready. Thank you.

“Very helpful, great knowledge and advice. Helped with any questions I had. Friendly.”
— Owner of a cat that ate moth trap
“I thought my query was dealt with rapidly and appropriately. I was very happy with the advice received and have told my dog owning friends how useful it was”
— Owner of a dog that ate a bath bomb containing essential oils
“I felt [APL] offered a good service. I was out of surgery hours and knew if I got a vet out and they rang a poison line (VPIS) it would cost a small fortune so for me the cost felt about right, and I got the reassurance that I needed. It saved a lot of worry, time and expense.”
— Owner of a dog that ate Miracle-Gro® bone meal root enhancer
“The person who took my call was very helpful and lovely, I was panicking because I didn’t know if my puppy was going to be seriously unwell or fine as my puppy is in training to be my anxiety support animal. They were able to calm me down and let me know what the best thing to do is. Thank you.”
— Owner of a dog that ate an ice pack for a cool bag
“I was very impressed with the service. Reassuring and efficient. Thanks for the help”
— Owner of a dog that ate Rennie® Peppermint Flavoured Tablets



Please have as many of the following details as possible ready when you call:

1. Your pet’s details: the breed, age, weight, sex and name

2. What your pet has taken e.g.the drug or product/brand name

3. How your pet was exposed e.g. eaten, inhaled and/or on skin

4. The amount taken and how long ago

5. Is it a one-off event or has this happened before?



Animal PoisonLine is run by the Veterinary Poisons Information Service (VPIS) and is the only 24-hour specialised emergency telephone service in the UK dedicated to helping pet owners who are worried their pet may have been exposed to something harmful or poisonous. 

Based on the information you provide our vets and scientists will be able to tell you if you need to go to the vets for immediate treatment or whether we can save you the trip.

We have experience of thousands of toxic substances in all animals and cover everything from human drugs, household and garden products, plants, agricultural chemicals to venomous bites and stings.

We are veterinary poisons specialists and therefore, regrettably, cannot help with any other veterinary enquiries unrelated to poisoning. 



When you call us, please have your credit card ready as payment will be taken via an automated service (Amex not accepted).

You will then be put directly through to one of our specialists, who will carry out a thorough case assessment and advise whether or not your pet needs a visit to the vet. 


Fee per case


We are open 24 hours a day